How can we help?
Answers for your account, connecting a trading account and managing your strategy.
Include your account email, the strategy name, and what happened.
Common issues
Signing in
- Use the email address you signed up with.
- If a sign-in email has not arrived, check your spam or promotions folder.
- Still locked out? Email us from that address.
Connecting a trading account
- Create an API key with read-only permission. Do not enable trading or withdrawals. The eToro guide shows every step.
- Paste the key, or your wallet address, into your account settings.
- If the connection fails, check that the key is active and has not expired.
Strategy not showing
- A new account's page is usually live within 10 minutes. We email you when it goes live.
- Check its status in My strategies. A failed read shows the reason.
- A new connection needs some trading history before metrics appear.
Once your strategy is live
It appears in the strategy list and gets its own page. These are real screens.
Frequently asked questions
Is OXrun free?
Yes. Browsing, comparing and listing strategies are free.
Do I need an account?
Not to browse or compare strategies. You need one to list and manage a strategy. Subscribing to a strategy’s signals needs only your email.
Can OXrun trade or move funds in my account?
No. OXrun only reads your trading record. Use a key with read-only permission, so it cannot place trades or make withdrawals.
Do I need to show my real name?
No. Your strategy is listed under the name you choose. OXrun does not ask for your real name or photo.
How is the robustness score calculated?
It is a 0–100 score made of five weighted parts. See How robustness is scored.
Why is my robustness score low?
Short records and results that depend on one kind of market score lower. The score usually rises as your live record grows and stays consistent.
Can I remove my strategy?
Every connected account is listed. To remove a strategy, email us. Disconnecting an account stops OXrun reading it.
Can I remove my data?
Yes. Disconnect your trading account in your account settings, or email us to delete your account and its data.
Is this investment advice?
No. OXrun publishes information only. Past performance does not guarantee future results.
Still need help?
- Email supportsupport@oxrun.xyz
- What to includeYour account email, the strategy name, and what happened.